Questions and answers
Frequently asked questions
Answers about searching, the delivery day, ordering and returns, how we measure, privacy and signing up as a webshop.
Updated on 12 November 2026
On this page
These are the questions we get most often. Click a question for the answer. Where possible, the answer points to the page with the details.
Searching and comparing
What does WebshopXL do?
WebshopXL compares webshops on the day a parcel arrives, the total price and how often the shop makes that day. You order and pay at the shop itself.
How do I search?
Type a product, a brand or an EAN in the search bar. Or on Search pick the day it has to be there, four digits of your postcode and, if you like, a carrier, evening delivery or pickup.
Why is the cheapest shop not at the top?
The default order is the delivery day plus a penalty when a shop keeps its promise less often. Price is not part of that order. You can choose another sort at the top of the results.
What does shops with the same product mean?
Offers with the same EAN sit in one block. That way you see at once who delivers the same product first. On the product page they are all listed, with the fastest, the cheapest and the most reliable choice.
Can I put shops side by side?
Yes, up to four. Click Compare on an offer and then open Compare.
Delivery time and cutoff
What is a cutoff?
The latest time to order so the parcel ships the same day. After the cutoff the shipping day moves. Every shop shows its cutoff per weekday.
Which clock do you use?
Europe/Amsterdam. A 17:00 cutoff has passed at 17:00 Dutch time, even if your phone is set to another time zone.
How do you work out the delivery day?
Shipping day plus the carrier's working days. Sundays and public holidays move the date, unless the shop delivers on Sunday. Supplier stock adds one working day, a backorder three. The details are on How we measure.
Until when can I order for Sinterklaas or Christmas?
The Holidays page shows the last moment per shop, for the Netherlands and for Belgium.
Which carriers do the shops use?
On Carriers you see per carrier which shops ship with it, how late you can order, and whether evening, Saturday or Sunday is possible.
Does it work in Belgium too?
Yes. Choose Belgium under Country. Then you only see shops that deliver in Belgium, and we use the Belgian public holidays.
Ordering and returns
Who do I order from?
From the shop. To webshop opens the shop's site. WebshopXL sells nothing and does not see your payment.
What if my parcel is late?
Contact the shop. It is responsible for the delivery. We store the day you saw with us at the click, so the measurement later shows whether that day held.
How long can I return?
Buying online in the EU gives you at least 14 days to withdraw. Many shops give more. The number of days is on each shop's page. For things like products that spoil quickly, the withdrawal period often does not apply.
Is the price always right?
The price comes from the shop's data and can change in between. Every offer shows how old the data is. At the shop, the price at the moment you order applies.
Measuring and fairness
What do Measured, Stated and Estimated mean?
Measured comes from real shipments. Stated is a figure from the shop itself, capped in the order. Estimated means no measurements yet, and then we calculate cautiously.
Can a shop buy a higher place?
No. A labelled place is visible and does not change the order.
Are the shops on the site real?
Not yet. Until the first shops go live, you see a sample catalogue. Every sample shop has the Sample shop label. The shops, prices and figures are made up and do not count toward the measurement.
When does a score really count?
Only after 200 shipments from an uploaded feed, of which at least 85 percent arrived on or before the date shown. You can see how far that is on Measurements.
Privacy
Do you store my postcode?
The four digits sit in your own browser's local storage, under webshopxl.pc4. They do not reach us as a profile. More in the privacy statement and on Cookies.
Who can I email about privacy?
Email privacy@webshopxl.com.
For webshops
How do I get my shop on WebshopXL?
Create an account through For webshops. You set your cutoff per weekday, carriers and pickup points yourself. The shop appears on the site after we publish it.
What does it cost?
An account is free. Visibility comes from the day you make, not from a budget.
My shop is listed, but I want it removed.
Use the opt-out. We remove the listing if you show that you may decide for that domain.
I have a complaint about a listing.
Use the complaint form or email info@webshopxl.com.